Our Return Policy in short Return Policy

Please contact The Autumn Orchard before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts The Autumn Orchard and gives information relevant and the reason for complaint.

Return Conditions

You have 14 days, from receipt, to notify me if you wish to cancel your order or exchange an item. The product must be in the condition in which it was received. If the product is ruined or used it shall not be refunded. Make sure to include contact information with the return and if possible, please provide me with a tracking number. The Autumn Orchard suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

The Autumn Orchard will make a refund of eligible returns.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. The Autumn Orchard is NOT responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send me an e-mail telling me which product you would like instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to me.

All enquiries: theautumnorchard@hotmail.co.uk